National Grid Property (referred to as “National Grid Property”, ”we”, “us” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws. You can visit the National Grid Property website (referred to as the "Website") without disclosing any personally identifiable information about yourself. This Privacy Policy Statement explains how we collect, use and protect your information when you visit the Website. Please take a few moments to read the sections below.
For the purposes of this Privacy Policy Statement "National Grid" means National Grid plc and any company or other entity in which National Grid plc owns (directly or indirectly) more than 15% of the issued share capital. National Grid Property is an National Grid company
This notice should be read in conjunction with the Terms and Conditions on this Website
Personal Information Collection in connection with the Website,
When you make enquiries and/or send comments to us we need to know your name and e-mail address. We also need to know your company, address, country and telephone number.
We gather this information to allow us to respond to your enquiry or comments, maintain relevant databases and to communicate with you in general. The relevant information is then used by us, any agents, subcontractors, other companies in the group and/or professional advisors to respond to your enquiry or comments, to maintain relevant databases and/or to communicate with you in general.
Your information may, for any or all of the above purposes, be disclosed to any or all of the following, in any country where National Grid operates:
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
We and other National Grid companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to National Grid@uk.ngrid.com.
We may also want to provide you with related information from third parties which we think may be of interest to you. If you would rather not receive this information, please send an e-mail to (insert e-mail address and link)
Automatic Collection of Information in Connection with this Website
We use cookies to automatically log visitor's domain and IP address (a unique
string of numbers that identifies a computer on the Internet) by programming.
This data is used to see where the Website is being used in the world to
ensure coverage, and to help better understand Website usage, so that we
can improve our service to you. This information does not identify you as
an individual, but only the computer that is being used to view the Website.
Please refer to the help guide from your browser for further guidance on
cookies.
Information Security
Please be aware that communications over the Internet, such as emails/webmails,
are not secure unless they have been encrypted. Your communications may
route through a number of countries before being delivered - this is the
nature of the World Wide Web/Internet. National Grid Property and/or any
other National Grid company cannot accept responsibility for any unauthorised
access or loss of personal information that is beyond our/its reasonable
control.
We belief we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
All our workers and third parties that have access to, and are associated with the processing of your personal information, are obliged to respect the privacy of your personal information.
We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.
Updating Your Details in connection with this Website
If any of the information that you have provided to us changes, please let
us know the correct details by sending an e-mail to National
Grid@uk.ngrid.com
Your Consent in connection with this Website
By submitting your information you consent to the use of that information
as set out in this Privacy Policy Statement. We reserve the right to amend
or modify this Privacy Policy Statement at any time and in response to changes
in applicable legislation. If we change our Privacy Policy Statement we
will post the changes on this page, and place notices on other pages of
the Website, so that you will be aware of the information we collect and
how we use it. Continued use of the service will signify that you agree
to any such changes
It may be necessary to transfer your personal information to other companies located in countries outside of the European Economic Area (EEA)*. This may happen where, for example, our servers or such companies are based outside of the EEA or where you use our services and products while visiting countries outside of the EEA. The data protection and other laws of these countries may not be as comprehensive as those in the UK or the EU - in these instances we will take steps to ensure that your privacy rights are respected. By submitting your information you consent to these transfers.
The EEA currently comprises Austria, Belgium, Denmark, France, Finland, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, The Netherlands, Norway, Portugal, Spain, Sweden and the U.K.
Use Of Your Personal Information Submitted To Other Websites
We and/or any other National Grid company cannot be responsible for the
privacy policies and practices of other websites even if you accessed the
third party website using links from our Website or you linked to our Website
from a third party website.
We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have any concerns or questions.
Your Rights In Relation To Your Information
You can write to us to obtain a copy of your information and to have any
inaccuracies corrected. Please write to:
Data Protection Office
National Grid plc
3rd Floor Lansdowne Gate
65 New Road
Solihull
West Midlands
B91 3DL
In addition if you have any enquiry about National Grid's Privacy Policy
Statement or data protection practices, please write to the Data Protection
Office at the above address